Back to Listings SaaS - B2B Customer Support Software - $6K MRR

Asking Price : $195,000

Annual Gross Revenue : $74,000

Annual Net Profit : $50,000

Profit Multiple : x3.90

Inventory Value: N/A

R-Index : 102

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From the Broker

Main Benefits

  • Market-leading brand with outstanding five-star reviews across multiple review sites
  • Rapid MRR growth with the business reaching a c.60% CAGR for the period 2016 to 2018
  • Lucrative SaaS metrics with low MRR churn of c.1.9% and high LTV of c.$3,600 in the LTM
  • Seamless integrations with numerous popular third-party software providers
  • Innovative and proprietary algorithm significantly reducing support requirements


For sale is a growing B2B SaaS business in the customer support and software niche.

Launched in 2016, the business delivers a self-serve knowledge base integration platform that offers embeddable in-App support. Using a proprietary statistical analysis software, the business monitors customer search queries to provide advanced keyword recommendations and optimized knowledge-based FAQs.

The business has focused on the lucrative self-service software market to grow. With demand for self-service software predicted to double over the coming years, with up to 91% of customers preferring to use a knowledge base to troubleshoot their issues over contacting a support agent, the business has a large addressable market to continue its upward growth trajectory.

The clear value proposition and innovative statistical analytical approach to customer support has helped fuel a 60% CAGR for the period 2016 to 2018. With automated operations, low MRR churn of c.1.9% and a high LTV of c.$3,600 in the LTM, a new owner will have plenty of time and cash flow to invest in growth.

The business presents a great opportunity for a new owner looking to take over a well-built B2B SaaS business with proprietary technology. With a market-leading brand and seamless integrations with complementary software providers, the business stands poised to continue its upward trajectory under a new owner.

* Revenue and profit figures are annualized on a last three-month basis.

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Listed By

Sale Pending: No

First Seen: Tue, Jan 22nd 2019

Last Updated: Tue, Jun 25th 2019

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